Customer centricity
Customers expect a positive experience in the Internet, which means: added value, innovation and aesthetics in a useful form.
Customer centricity means successfully dealing with an inverted customer relationship. The following scenarios exist for user- and customer-centric business models:
| Scenario | Network type | |
|---|---|---|
| C2B | Customer to Business | Internet, extranet |
| E2B | Employee to Business | intranet, VPN |
| B2B | Business to Business | Internet, extranet |
Offering
Vimia offers you help and consultancy for:
- ensuring a customer-centric Internet presence;
- the deployment of rich clients;
- platform independent approaches so that you can reach 100% of your potential online customers;
- the user friendliness of your online offering.